AI Support QA & Evaluation Specialist (Remote)

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Flexible, remote participation

Task-based payments; earnings up to $/

No guaranteed earnings

Job summary

Prolific Academic Ltd. seeks a remote contributor to evaluate AI-generated customer support replies, develop realistic conversations, and review FAQs for clarity. You’ll label tone qualities like empathy and professionalism, and identify logic or factual issues across scenarios and escalations.

Strong written English and fast, careful work are essential. Experience in high-volume support or client success helps, as does sharp research across sources.

Qualifications

• Experience in high-volume customer support, technical support, or client success.
• Excellent written English with ability to adapt tone and clarity.
• Ability to explain troubleshooting steps clearly and thoroughly.
• Fast typing with quick research across multiple information sources.
• PayPal account required to receive task payments.
• Ability to focus on tasks that may require up to one uninterrupted hour.

Responsibilities

• Evaluate AI-generated support replies for correctness, usefulness, and tone.
• Develop realistic customer conversations and support cases, including escalations and complicated requests.
• Review generated FAQs and response templates for accuracy and ease of use.
• Label response tone for empathy, professionalism, and naturalness.
• Compare outputs with service quality criteria and identify issues in logic, tone, or facts.

Skills

Written English

Typing

Research skills

Attention to detail

De-escalation

Tools

CRM platforms

Helpdesk software

Knowledge base software

Job description

Prolific Academic Ltd. seeks a remote contributor to evaluate AI-generated customer support replies, develop realistic conversations, and review FAQs for clarity. You’ll label tone qualities like empathy and professionalism, and identify logic or factual issues across scenarios and escalations.

Strong written English and fast, careful work are essential. Experience in high-volume support or client success helps, as does sharp research across sources.