Remote AI Support QA Specialist - Flexible Hours

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

prolificacademicltd is hiring an AI quality evaluator to review and improve AI-assisted customer support responses. You will craft realistic tickets and scenarios, assess tone and empathy, and ensure technical accuracy across help articles, templates, and responses.

Flexible remote work with tasks paid per hour; some tasks may require an uninterrupted hour. Strong written English and fast typing are essential, along with experience in high-volume support and client success.

Qualifications

• Experience in high-volume customer support.
• Strong written English and ability to adapt wording to different customer needs.
• Calmly handle difficult interactions and explain technical or billing solutions clearly.
• Fast, accurate typing and ability to find information across multiple sources.
• Must have a payment account for receiving task earnings.

Responsibilities

• Review AI-generated support replies for factual accuracy, clarity, helpfulness, and tone consistency.
• Create realistic customer tickets and conversation scenarios, including difficult or unusual cases.
• Check AI-written help articles and response templates for technical correctness and ease of use.
• Label the tone of responses, noting empathy, professionalism, or impersonal tone.
• Compare model outputs with quality standards and identify subtle issues.

Skills

High-volume support

Tech support

Client success

Tools

CRM systems

Helpdesk tools

Knowledge base software

Job description

prolificacademicltd is hiring an AI quality evaluator to review and improve AI-assisted customer support responses. You will craft realistic tickets and scenarios, assess tone and empathy, and ensure technical accuracy across help articles, templates, and responses.

Flexible remote work with tasks paid per hour; some tasks may require an uninterrupted hour. Strong written English and fast typing are essential, along with experience in high-volume support and client success.