Administrative Pro: Customer Care & Scheduling

Talentify; Monroe (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid vacation

Employee discounts

Industry-leading training

Job summary

Northwest Exterminating is hiring an Administrative Professional to act as the critical link between customers and service professionals. You will manage inbound calls and emails, document records, and help schedule monthly routes while collaborating with teams to ensure exceptional customer service.

The role requires a high school diploma, 18+ years old, and basic MS Office skills. We offer a comprehensive benefits package and industry-leading training to support growth and development.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

Responsibilities

• Manage inbound calls and emails, assisting customers with payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

Customer service

MS Office

Phone handling

Multitasking

Education

High School Diploma or equivalent

Job description

Northwest Exterminating is hiring an Administrative Professional to act as the critical link between customers and service professionals. You will manage inbound calls and emails, document records, and help schedule monthly routes while collaborating with teams to ensure exceptional customer service.

The role requires a high school diploma, 18+ years old, and basic MS Office skills. We offer a comprehensive benefits package and industry-leading training to support growth and development.