Administrative Professional — Growth & Benefits

Northwest Exterminating; Benton Heights (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation

Holidays and sick leave

Employee discounts

Industry-leading training

Job summary

Northwest Exterminating is seeking an Administrative Professional to join our team in a fast-paced office environment. You will manage inbound calls and emails, assist customers with payments, scheduling, and conflict resolution, and diligently document customer accounts.

The role emphasizes reliability, organization, and superior customer care. We offer comprehensive training, no prior experience required, and you must be at least 18 years old with MS Office proficiency.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Exterminating is seeking an Administrative Professional to join our team in a fast-paced office environment. You will manage inbound calls and emails, assist customers with payments, scheduling, and conflict resolution, and diligently document customer accounts.

The role emphasizes reliability, organization, and superior customer care. We offer comprehensive training, no prior experience required, and you must be at least 18 years old with MS Office proficiency.