Administrative Professional - Customer Care & Scheduling

Talentify; Cleveland (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Vacation & holidays

Sick leave

Employee discounts

Training program

Job summary

Northwest Exterminating is hiring an Administrative Professional to join a team that values growth, teamwork, and service excellence. You will manage inbound calls and emails, handle scheduling and payments, and coordinate monthly service routes for our field teams.

With minimal prior experience, you’ll receive comprehensive training and become the critical link between customers and service professionals, helping ensure accurate paperwork and top-tier support for our customers.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years old.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams to ensure top-tier customer service.

Skills

MS Office

Education

High School Diploma or equivalent

Job description

Northwest Exterminating is hiring an Administrative Professional to join a team that values growth, teamwork, and service excellence. You will manage inbound calls and emails, handle scheduling and payments, and coordinate monthly service routes for our field teams.

With minimal prior experience, you’ll receive comprehensive training and become the critical link between customers and service professionals, helping ensure accurate paperwork and top-tier support for our customers.