Administrative Professional — Growth, Training & Impact

Northwest Exterminating; Cleveland (TN); Hybrid; USD 35,000 - 40,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

Sick leave

Employee discounts

Industry-leading training

Job summary

Northwest Exterminating is seeking an Administrative Professional to serve as the critical link between customers and service teams. You will manage calls and emails, document accounts, and help schedule monthly routes while upholding Northwest’s standards of service.

Training is provided, and you’ll be supported by a comprehensive benefits package. This role offers growth opportunities in a company with a long-standing presence in the Southeast.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary, on-the-job training provided.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) preferred.

Responsibilities

• Manage inbound calls and emails to assist customers with payments, scheduling, and inquiries.
• Document and update customer accounts accurately and promptly.
• Coordinate monthly service routes for field professionals and ensure schedules are correct.
• Collaborate with internal teams to ensure top-tier customer service.
• Maintain organized records and communicate clearly with customers and teammates.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Exterminating is seeking an Administrative Professional to serve as the critical link between customers and service teams. You will manage calls and emails, document accounts, and help schedule monthly routes while upholding Northwest’s standards of service.

Training is provided, and you’ll be supported by a comprehensive benefits package. This role offers growth opportunities in a company with a long-standing presence in the Southeast.