Administrative Assistant I: Scheduling & Customer Support

Empire State University; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Empire State University is seeking an Administrative Assistant 1 to support the Office of Academic Advising in Saratoga Springs and Rochester locations. You will perform office tasks, answer inquiries, schedule sessions, and assist with budget tracking and travel processes.

Hours are Monday to Friday, 8:30am to 5:00pm, with salary SG-11 around $49,841 per year. This role emphasizes customer service, accurate record-keeping, and collaboration within university teams.

Qualifications

• Two years of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration.

Responsibilities

• Assist with planning, scheduling, session tasks and post-session documentation for the onboarding and enrichment series
• Assist with managing the advising development and resources learnscape channel
• Assist with scheduling academic advising team and other meetings
• Assist with budget tracking, travel, extra service tracking and other financial system needs
• Provide excellent customer service, including telephone, e-mail or in person inquiries
• Actively participate in university activities

Job description

Empire State University is seeking an Administrative Assistant 1 to support the Office of Academic Advising in Saratoga Springs and Rochester locations. You will perform office tasks, answer inquiries, schedule sessions, and assist with budget tracking and travel processes.

Hours are Monday to Friday, 8:30am to 5:00pm, with salary SG-11 around $49,841 per year. This role emphasizes customer service, accurate record-keeping, and collaboration within university teams.