Administrative Assistant I — Transcript & Front Desk Support

Empire State University; City of Saratoga Springs (NY); On-site; USD 43,000 - 52,000; Full time

Job summary

Empire State University in Saratoga Springs, NY, is seeking an Administrative Assistant 1 to join the Office of the Registrar. The role involves office support and clerical work, including processing transcripts, managing forms, and handling Team Dynamix tickets.

This is a full-time, permanent position with standard hours 8:30am–5:00pm, salary SG-11 $47,695, and a commitment to customer service and campus engagement.

Qualifications

• Two years of experience in administrative support.
• Experience with customer service.
• Ability to use office software (email, word processing).

Responsibilities

• Accurately process and manage requests for university transcripts
• Manage repeat study form process
• Create, review, respond and/or assign Team Dynamix tickets
• Provide excellent customer service, including telephone, e-mail or in person inquiries
• Actively participate in university activities

Job description

Empire State University in Saratoga Springs, NY, is seeking an Administrative Assistant 1 to join the Office of the Registrar. The role involves office support and clerical work, including processing transcripts, managing forms, and handling Team Dynamix tickets.

This is a full-time, permanent position with standard hours 8:30am–5:00pm, salary SG-11 $47,695, and a commitment to customer service and campus engagement.