Administrative Assistant 1, Full-time, Permanent

Empire State University; City of Saratoga Springs (NY); On-site; USD 43,000 - 52,000; Full time

Job summary

Empire State University in Saratoga Springs, NY, is seeking an Administrative Assistant 1 to join the Office of the Registrar. The role involves office support and clerical work, including processing transcripts, managing forms, and handling Team Dynamix tickets.

This is a full-time, permanent position with standard hours 8:30am–5:00pm, salary SG-11 $47,695, and a commitment to customer service and campus engagement.

Qualifications

• Two years of experience in administrative support.
• Experience with customer service.
• Ability to use office software (email, word processing).

Responsibilities

• Accurately process and manage requests for university transcripts
• Manage repeat study form process
• Create, review, respond and/or assign Team Dynamix tickets
• Provide excellent customer service, including telephone, e-mail or in person inquiries
• Actively participate in university activities

Job description

Administrative Assistant 1, Full-time, Permanent

The Office of the Registrar is seeking an Administrative Assistant 1 to perform office support and clerical work.

In order to maintain a welcoming environment for prospective students, students, community members, and visiting university staff, the duties of this position include, but are not limited to:

• Accurately process and manage requests for university transcripts
• Manage repeat study form process
• Create, review, respond and/or assign Team Dynamix tickets
• Provide excellent customer service, including telephone, e-mail or in person inquiries
• Actively participate in university activities

Job Requirements:

Minimum Qualifications:

Candidates must have permanent appointment in an Administrative Assistant 1 New York State classified position (or be eligible for transfer) or be reachable for appointment on the current NY State Civil Service eligible list for Administrative Assistant 1.

OR

Candidates must have permanent appointment in an Administrative Assistant 1 New York State classified position (or be eligible for transfer) or be reachable for appointment on the current NY State Civil Service eligible list for Administrative Assistant Trainee 1.

OR

For Administrative Assistant Trainee 1 or 2: one year of permanent service in a title eligible for transfer under Section 70.1 of Civil Service Law.

For full details on the Administrative Assistant Traineeship program, go to the following link: https://www.cs.ny.gov/ssd/Manuals/SPMM/GIBS/GIB19-07.cfm

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):

Administrative Assistant 1, (Salary Grade 11) NO Traineeship / no coursework requirements:

Two years of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration.

Work Hours: Monday - Friday - 8:30am - 5:00pm

Work Address: 113 West Avenue, Saratoga Springs, NY

Additional Information:

Salary: SG-11 $47,695

Empire State University is an Equal Opportunity Employer.

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT [phone], ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING [phone], ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT http://www.sunyempire.edu/safety-security