911 Emergency Call Taker – Quick-Response Operator

Regional 911 Intake Solutions; Carbon Hill (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Carbon Hill, Alabama, seeks qualified 911 Call Takers to answer emergency and nonemergency calls, verify details, and document information for dispatchers while following established protocols.

Applicants typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to stay calm under pressure. Training and certifications are provided; shifts may include nights and weekends.

Qualifications

• Requires strong listening and typing skills, and clear verbal communication.
• Ability to follow structured procedures in a high-stress environment.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Carbon Hill, Alabama, seeks qualified 911 Call Takers to answer emergency and nonemergency calls, verify details, and document information for dispatchers while following established protocols.

Applicants typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to stay calm under pressure. Training and certifications are provided; shifts may include nights and weekends.