Emergency 911 Call Taker - First-Response Communications

Regional 911 Intake Solutions; Perdue Hill (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Perdue Hill, AL seeks a 911 Call Taker to manage emergency and non-emergency lines. You will verify incident locations, capture caller information, and document details in dispatch software to coordinate rapid response.

Training included for pre-arrival instructions and system use. Applicants should have a high school diploma or equivalent, with strong listening and communication skills and the ability to follow structured procedures in a high-pressure

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing required.
• Clear verbal communication and calm under pressure expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact details.
• Enter accurate information into dispatch software.
• Forward incident details to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structuredProcedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Perdue Hill, AL seeks a 911 Call Taker to manage emergency and non-emergency lines. You will verify incident locations, capture caller information, and document details in dispatch software to coordinate rapid response.

Training included for pre-arrival instructions and system use. Applicants should have a high school diploma or equivalent, with strong listening and communication skills and the ability to follow structured procedures in a high-pressure