911 Call Taker - Start a Critical Public Safety Career

National Public Safety Careers; Quinton (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Quinton, Alabama. The role involves handling emergency and nonemergency calls, confirming locations, and collecting caller data with trained procedures. Training and certifications are required.

Work may include rotating shifts and 24-hour coverage. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured instructions.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures is critical for call-taker roles.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured procedure

Customer service experience

Public safety experience

Education

High school diploma or GED

Tools

Dispatch/call-processing software

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Quinton, Alabama. The role involves handling emergency and nonemergency calls, confirming locations, and collecting caller data with trained procedures. Training and certifications are required.

Work may include rotating shifts and 24-hour coverage. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured instructions.