911 Call Taker & Dispatch Support

Regional 911 Intake Solutions; Robertsdale (AL); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Robertsdale, AL seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations and caller details, use scripted questions, and log information into dispatch software, supporting the coordination of response teams.

Applicants should have strong listening, typing, and clear verbal communication. Training, background checks, and certifications may be required, with rotating shifts and potential overtime typical in this role.

Qualifikationen

• High school diploma or equivalent is required or preferred.
• Dispatched-call experience not always required depending on vacancy.
• Assessments and minimum scores are determined by the hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training.

Kenntnisse

Listening comprehension

Typing accuracy

Verbal communication

Ausbildung

High school diploma

Jobbeschreibung

Regional 911 Intake Solutions in Robertsdale, AL seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations and caller details, use scripted questions, and log information into dispatch software, supporting the coordination of response teams.

Applicants should have strong listening, typing, and clear verbal communication. Training, background checks, and certifications may be required, with rotating shifts and potential overtime typical in this role.