911 Emergency Call Taker — Start Your Career in Birmingham

Regional 911 Intake Solutions; Birmingham (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Birmingham seeks dedicated 911 Call Takers to be the first contact for emergencies. You will answer calls, confirm incident location, collect caller information, and enter details into dispatch software while following established procedures.

Successful candidates typically have a high school diploma, customer service background, and strong listening and typing skills. Training and background checks are required; shifts may include nights and weekends depending

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Birmingham seeks dedicated 911 Call Takers to be the first contact for emergencies. You will answer calls, confirm incident location, collect caller information, and enter details into dispatch software while following established procedures.

Successful candidates typically have a high school diploma, customer service background, and strong listening and typing skills. Training and background checks are required; shifts may include nights and weekends depending