Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Rogersville (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Rogersville, AL seeks dedicated 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details accurately. You will use approved scripts, ensure quick transfer to dispatch, and assist distressed callers while adhering to accessibility resources.

Training and certification are required. Applicants should have strong listening skills, precise typing, and clear spoken communication.

Qualifications

• High school diploma or recognized equivalent required.
• Prior customer service or call center experience helpful.
• Ability to follow structured procedures and maintain accuracy.
• Strong listening and typing skills, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Active listening

Verbal communication

Structured procedures

Customer service

Emergency call handling

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Rogersville, AL seeks dedicated 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details accurately. You will use approved scripts, ensure quick transfer to dispatch, and assist distressed callers while adhering to accessibility resources.

Training and certification are required. Applicants should have strong listening skills, precise typing, and clear spoken communication.