911 Call Taker: Frontline Public Safety Communicator

Regional 911 Intake Solutions; Belk (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

Regional 911 Intake Solutions invites applications for 911 Call Taker opportunities in Belk, Alabama. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software.

Candidates should have a high school diploma or equivalent, with helpful customer service or public safety experience. Training, background checks, and certifications are required.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions invites applications for 911 Call Taker opportunities in Belk, Alabama. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software.

Candidates should have a high school diploma or equivalent, with helpful customer service or public safety experience. Training, background checks, and certifications are required.