911 Call Taker — Fast-Paced Public Safety Communicator

Regional 911 Intake Solutions; Emelle (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

Regional 911 Intake Solutions in Emelle, Alabama seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for responders.

The role may involve rotating shifts, training in call-taking and dispatch, and completing required certifications. Strong listening, typing, and clear spoken communication are essential, along with the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training boundaries.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Follow procedures

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Emelle, Alabama seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for responders.

The role may involve rotating shifts, training in call-taking and dispatch, and completing required certifications. Strong listening, typing, and clear spoken communication are essential, along with the ability to follow structured procedures.