Emergency Communications Specialist: 911 Call Taker

Regional 911 Intake Solutions; Letohatchee (AL); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Letohatchee, AL seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role requires following structured questioning and using approved software to relay information efficiently.

Applicants should have strong listening, typing, and verbal communication skills, plus the ability to follow procedures. Some vacancies prefer public safety or customer service background.

Formación

• High school diploma or recognized equivalent.
• Strong listening and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or public safety experience preferred.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Conocimientos

Listening skills

Typing speed

Verbal communication

Procedural following

Educación

High school diploma

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions in Letohatchee, AL seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role requires following structured questioning and using approved software to relay information efficiently.

Applicants should have strong listening, typing, and verbal communication skills, plus the ability to follow procedures. Some vacancies prefer public safety or customer service background.