Impactful 911 Call Taker – Answer Life-Saving Calls

Public Safety Dispatch Network; Opp (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Opp, AL is seeking 911 Call Taker candidates. You will answer emergency and nonemergency lines, confirm locations, and input details into dispatch software to support rapid response.

The job requires a high school diploma, strong listening and typing skills, clear verbal communication, and prior customer service experience. Training and potential certifications are provided; shifts may include nights and weekends depending on staffing.

Qualifications

• High school diploma or equivalent required.
• Strong listening, data-entry accuracy and verbal communication are essential.
• Previous dispatch experience helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Typing

Verbal communication

Data entry

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Opp, AL is seeking 911 Call Taker candidates. You will answer emergency and nonemergency lines, confirm locations, and input details into dispatch software to support rapid response.

The job requires a high school diploma, strong listening and typing skills, clear verbal communication, and prior customer service experience. Training and potential certifications are provided; shifts may include nights and weekends depending on staffing.