911 Call Taker — 24/7 Emergency Support Specialist

Regional 911 Intake Solutions; Clayton (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Clayton, AL seeks dedicated 911 Call Takers to be first on the line for emergencies. You will answer calls, confirm locations, collect caller data, and enter details into dispatch software.

Applicants should have a high school diploma; prior customer service or public safety exposure helps. Training and certifications are provided; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent required or helpful for applicants.
• Prior customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Clayton, AL seeks dedicated 911 Call Takers to be first on the line for emergencies. You will answer calls, confirm locations, collect caller data, and enter details into dispatch software.

Applicants should have a high school diploma; prior customer service or public safety exposure helps. Training and certifications are provided; shifts may include nights, weekends, and overtime.