Data Analysis jobs in United States
Customer Success - Social Media Specialist
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Customer Success - Social Media Specialist
Job summary
A leading technology company in Singapore is seeking a Social Media Operations Specialist. The role involves handling user complaints, maintaining brand image on social platforms, community management, and writing help center articles. Candidates should possess excellent bilingual communication skills in Chinese and English, relevant experience in social media operations, and strong problem-solving abilities. Join a collaborative environment and make your impact in innovative AI applications.
Qualifications
- 1+ years experience in social media operations or customer service.
- Familiarity with platforms such as Twitter, LinkedIn, Reddit, and Discord.
- Ability to work in a bilingual environment (English and Mandarin).
Responsibilities
- Follow up and resolve user complaints on social media platforms.
- Maintain a positive brand image through engagement and content creation.
- Monitor social media comments and discussions to manage community.
- Write clear help center articles based on user needs.
- Analyze social media operation data and propose optimizations.
Skills
Education
- Social Media Complaint Handling: Responsible for following up and resolving user complaints on social media platforms such as Twitter, LinkedIn, Reddit, Discord, etc., communicating with users promptly to improve customer satisfaction.
- Brand Image Maintenance: Maintain the positive image of the customer service team on social media through regular posting, interaction, and content creation to enhance user engagement.
- Community Management: Monitor social media comment sections and user discussions, optimize community environment, and promptly identify and handle negative public opinion.
- Help Center Article Writing: Write clear and easy-to-understand help center articles based on user needs, answer frequently asked questions, and help users better understand the product.
- Data Analysis and Optimization: Regularly analyze social media operation data, propose optimization suggestions, and continuously improve user experience and brand influence.
- Language Skills: Excellent written and verbal communication skills in both Chinese and English, able to support users and collaborate with colleagues in a fully bilingual (English and Mandarin) work environment.
- Educational Background: Bachelor's degree or above, preferably in Marketing, Communications, Linguistics, or related fields.
- Experience Requirements: At least 1+ years of experience in social media operations or customer service, with preference for those with international brand social media operation experience. Familiar with usage rules and user habits of platforms such as Twitter, LinkedIn, Reddit, Discord, etc.
- Capability Requirements: Good customer service awareness with ability to respond quickly to user needs. Excellent writing and editing skills, able to create high-quality articles and social media content. Good at data analysis, able to adjust operational strategies based on data. Strong stress resistance and problem-solving abilities.
- Bonus Points: Multilingual abilities preferred. Familiarity with AI products or relevant internet industry experience preferred.
Manus is a general AI agent that bridges minds and actions: it doesn't just think, it delivers results. Manus excels at various tasks in work and life, getting everything done while you rest. At Manus AI, we offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we’d love to hear from you!
Contact us: recruiting@manus.im
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.