Operations Analyst Management Associate (F&B)

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A multi-brand QSR group in Singapore is offering an Operations Analyst Management Associate position aimed at grooming future leaders in business transformation. This program emphasizes digital transformation and includes on-ground operational learning. Graduates can expect to influence high-stakes projects directly under the CEO, facilitating career growth and further opportunities in management and specialist roles. Ideal candidates should possess a Polytechnic Diploma and strong analytical and IT skills.

Benefits

Structured leadership development pathway

Direct mentorship from senior leaders

Clear and accelerated career trajectory

Qualifications

• Strong IT proficiency including data analysis and familiarity with digital tools.
• Solution-driven mindset with the ability to link IT solutions to financial outcomes.
• Willingness to work across various outlets for hands-on learning.

Responsibilities

• Drive digital transformation initiatives across multiple brands.
• Analyze processes and evaluate workflows to identify gaps in performance.
• Report directly to the CEO and contribute to strategic decisions.

Skills

IT proficiency

Data analysis skills

Strong communication skills

Analytical mindset

Education

Minimum Polytechnic Diploma in Business, Information Technology, Operations or related field

Tools

MS Office

POS Systems

Job description

This is NOT a traditional F&B Management Associate role. Our Operations Analyst Management Associate (Leadership Track) Program is designed to groom future leaders who can drive Digital Transformation, improve business performance and influence strategic decisions across our multi-brand QSR group. Unlike roles focused on daily outlet duties, our program emphasises business analysis, process optimisation, IT implementation and project ownership. Your success is measured by the quantifiable ROI of the analytical and technical solutions you implement.

Your role begins with a structured 6-9 month Operational Deep Dive Residency across our brands. On-ground rotations provide the necessary data and insights needed to analyse processes, evaluate workflows and identify performance gaps. You will report directly to the CEO.

Promotion is guaranteed upon successful program graduation, based on the measurable business impact (ROI, cost savings) of your projects aimed at:

• Increasing sales revenue.
• Optimising operational costs.
• Boosting productivity and workflow efficiency.
• Enhancing customer experience.
• Improving staff retention through data-backed process and culture enhancements.

Upon graduation, you will be placed directly onto one of the following high-value career paths:

• Special Assistant to the CEO: Working directly under the CEO on confidential, high-priority projects.
• Area Manager (Progression to Business Manager): Leading multiple outlets and driving business performance.
• HQ Specialist or Executive Role in HQ departments.

Job Requirements

• Minimum Polytechnic Diploma in Business, Information Technology, Operations or a related field.
• Strong IT proficiency (data analysis, MS Office, digital tools, POS familiarity).
• Solution-driven, analytical and the ability to link IT/ AI solutions directly to measurable financial outcomes.
• Willingness to be stationed at various outlets for operational learning.
• Strong communication skills and the ability to work with diverse teams.

Why Join Us?

• Structured leadership development pathway
• High-impact, meaningful work beyond standard outlet operations
• Real opportunity to influence brand-wide improvements
• Direct mentorship from senior leaders
• Clear and accelerated career trajectory