Key Account Manager

Jobstreet SG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading job platform in Singapore is seeking a skilled professional to drive revenue and margin growth within customer accounts. The role involves developing Key Account Management Plans and managing service agreements to meet performance KPIs. Ideal candidates hold a Bachelor's degree in Business Administration or Supply Chain Management, with a proven record in account management and strong strategic thinking skills.

Qualifications

• Proven track record in key account management.
• Outstanding supply chain consultation and customer service.
• Ability to manage ambiguity effectively.

Responsibilities

• Drive revenue and margin growth within customer accounts.
• Develop Key Account Management Plans.
• Own and monitor customer service agreements.

Skills

Strategic thinking

Effective communication

Problem-solving

Influencing skills

Project management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Supply Chain Management

Job description

Responsibilities

• Be the key figure for driving revenue and margin growth within your customer accounts, meeting and exceeding all business measures such as EBIT and working capital.
• Develop and deliver Key Account Management Plans to improve short-term and long-term EBIT and working capital.
• Own, monitor and drive customer’s service agreements to meet and exceed contractual performance KPIs such as cost savings obligations.
• Be accountable for the smooth daily operations and updated selling prices associated with your customers.
• Be the ‘change agent’ who drives margin improvement projects and commercial outcomes for your customer accounts.
• Monitor programs, analyse data and trends, hold regular service performance and business reviews, and initiate improvements for the customer accounts.
• Identify and secure new opportunities within your customer accounts.
• Partner with the internal teams to ensure world class customer service is achieved and your team always represents the Company to the highest level.
• Ensure compliance with our sales policies and procedures.
• Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.

Key Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management or related discipline
• Proven track record of key account management, providing outstanding supply chain consultation and customer service to customers
• Ability to think strategically and communicate effectively with all levels of management
• Ability to manage ambiguity and apply problem-solving skills
• Ability to influence across teams, creating effective internal business partnerships
• Ability to effectively manage multiple projects and work effectively under deadlines
• Understanding of financial concepts such as EBIT and working capital