Tuition Sales Coordinator

AD-VENTURE ACADEMIC PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is looking for a Sales Coordinator to help drive student enrolments and provide excellent customer service. The role includes following up on leads, handling inquiries at the front desk, maintaining student records, and supporting marketing initiatives. Ideal candidates should have an O-Level or Diploma, along with relevant sales or customer service experience. This position requires a proactive attitude and flexibility to work evenings and weekends, ensuring smooth daily operations.

Qualifications

• Minimum O-Level/Diploma required.
• Sales or customer service experience is preferred.
• Enjoys engaging with parents and students.

Responsibilities

• Handle inquiries and provide front-desk support.
• Follow up with leads and assist in scheduling.
• Maintain accurate student records and prepare invoices.

Skills

Sales experience

Customer service

Communication skills

Microsoft Excel

Proactive mindset

Education

O-Level/Diploma

Job description

Overview:

The Sales Coordinator supports the Centre Manager in driving student enrolments, delivering excellent customer service, and ensuring smooth day-to-day front-desk operations. This role requires strong communication skills, a service mindset, and attention to detail.

Key Responsibilities:

🔹 Sales & Enrolment Support

• Follow up with leads via WhatsApp, calls, and walk-ins
• Conduct basic consultations to recommend suitable programs
• Explain tuition centre offerings and promotions to prospective parents/students
• Assist in trial class scheduling and conversion follow-up
• Track and update enrolment database and lead pipeline
• Support monthly enrolment targets set by the Centre Manager

🔹 Customer Service

• Handle front-desk inquiries and walk-in customers
• Attend to parents’ queries on schedules, payments, and student progress
• Ensure prompt and professional communication (WhatsApp, phone, email)
• Collect and record feedback from parents and escalate concerns when necessary

🔹 Administrative Duties

• Maintain accurate student records (attendance, payment, enrolment forms)
• Assist in class scheduling and coordination with tutors
• Generate invoices, receipts, and follow-up on outstanding payments
• Prepare reports for management on sales, attendance, and retention

🔹 Marketing Support

• Help execute marketing campaigns (flyers, online posts, referral programs)
• Prepare basic content for WhatsApp blasts or social media (optional)
• Coordinate with marketing team for event logistics (e.g., open houses, roadshows)

🔹 Operational Duties

• Ensure centre cleanliness, proper signage, and availability of teaching materials
• Open and close centre when required
• Support ad-hoc tasks assigned by Centre Manager

Requirements:

• Minimum O-Level/Diploma
• Sales or customer service experience preferred
• Able to work evenings and weekends (when classes are ongoing)
• Cheerful, proactive, and enjoys speaking with parents and students
• Basic Microsoft Excel / Google Sheets knowledge