Retail Assistant Manager

CACAO SOCIAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading chocolatier in Singapore is seeking a passionate Retail Assistant Manager to oversee store operations and drive sales performance. You will lead the team to provide exceptional customer experiences while ensuring efficient workflow and high standards of store presentation. The ideal candidate has 2–4 years of retail supervisory experience, strong leadership abilities, and a love for chocolates. If you are detail-oriented and enjoy storytelling, we want to hear from you!

Qualifications

• 2–4 years of retail supervisory or assistant manager experience, preferably in F&B or boutique retail.
• A natural leader who can motivate and guide a team.
• Strong customer service and communication skills are essential.
• Detail-oriented, organized, able to multitask in a fast-paced environment.
• Passionate about chocolates and retail experiences.

Responsibilities

• Oversee day-to-day store operations for efficient workflow.
• Supervise retail associates and lead by example.
• Drive sales through proactive engagement with customers.
• Assist in analyzing store performance and prepare reports.

Skills

Leadership and team-orientation

Customer service skills

Communication skills

Detail-oriented

Organizational skills

Multitasking in fast-paced environment

Job description

Location: Singapore

Brand: Mr. Bucket Chocolaterie

About Mr. Bucket Chocolaterie

At Mr. Bucket, we believe in celebrating chocolate the way it should be — honest, artisanal, and made with care. As one of Singapore’s leading bean-to-bar chocolate makers, we craft chocolates using sustainably sourced cacao from Asia. Beyond creating delicious treats, we’re passionate about storytelling — sharing the journey from cacao farm to chocolate bar, and creating experiences that inspire appreciation for chocolate craftsmanship.

We are looking for a passionate and hands‑on Retail Assistant Manager to join our team at Mr. Bucket Chocolaterie. You will play a key role in leading daily store operations, driving sales performance, and ensuring an exceptional customer experience that reflects our brand values of craft, hospitality, and creativity.

What You’ll Do

1. Store Operations & Management

• Oversee day‑to‑day store operations to ensure smooth and efficient workflow.
• Maintain high standards of store presentation, cleanliness, and product display.
• Ensure compliance with company SOPs, cash handling, and inventory procedures.
• Monitor stock levels, assist with ordering, and manage product replenishment.

2. Team Leadership & Development

• Supervise and guide retail associates to deliver excellent customer service.
• Lead by example on the sales floor, motivating the team to achieve sales targets.
• Support in staff scheduling, training, and performance feedback.
• Foster a positive and collaborative work culture within the team.

3. Sales & Customer Experience

• Drive sales through proactive engagement and in-depth product knowledge.
• Deliver an exceptional customer experience that communicates the brand story and craftsmanship behind each product.
• Handle customer inquiries and feedback professionally.

4. Reporting & Coordination

• Assist the Retail Manager in analyzing store performance, sales trends, and customer insights.
• Prepare daily/weekly reports on sales, manpower, and inventory.
• Coordinate with Marketing and Operations teams for campaigns, product launches, and events.

We Are Looking For Someone Who:

• Has at least 2–4 years of retail supervisory or assistant manager experience, preferably in F&B, lifestyle, or boutique retail.
• Is a natural leader who can motivate and guide a team.
• Possesses strong customer service and communication skills.
• Is detail‑oriented, organized, and able to multitask in a fast‑paced environment.
• Enjoys storytelling and sharing product knowledge with customers.
• Has a passion for chocolates and believes in delivering meaningful retail experiences.

Key Traits

• Leadership and team‑oriented
• Detail‑oriented and organized
• Customer‑focused and proactive
• Creative in problem‑solving and merchandising
• Passionate about retail excellence and brand storytelling

To Apply:
Please send your resume, portfolio (if applicable), and expected salary to [e-mail] or [e-mail]