x2 Contract Bank Customer Assurance Staff at Raffles Place, up to $5,000

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Complaint Management Specialist to handle and resolve customer complaints related to banking services. The role requires a diploma holder with experience in customer service, excellent communication skills, and a customer-centric mindset. This is a contractual position lasting 11 months, offering a salary of up to $5,000.

Qualifications

• Minimum Diploma holder with experience in customer service or complaints handling.
• Strong investigative skills and able to analyze complex issues.
• Proven ability to handle difficult conversations.

Responsibilities

• Receive and resolve customer complaints related to banking services.
• Engage with customers through phone and in-person interactions.
• Prepare reports on complaint trends and resolution outcomes.
• Collaborate with internal departments to address issues.
• Contribute to policies aimed at improving the complaints handling process.

Skills

Customer Service Experience

Analytical Skills

Communication Skills

Report Writing

Customer-centric Mindset

Education

Diploma

Job description

Job Responsibilities

1. Complaint Management: Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance. Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution.
2. Customer Engagement: Engage with customers through various channels (phone, face-to-face, email) to gather information, understand concerns, and provide solutions. Maintain a professional and empathetic demeanour while handling difficult situations.
3. Analysis and Reporting: Prepare detailed reports on complaint trends, issues analysis, and resolution outcomes for relevant stakeholders. Identify recurring issues and recommend improvements to enhance customer satisfaction and operational efficiency.
4. Collaboration: Work closely with internal departments, including compliance, operations, and customer service, to address systemic issues and implement corrective actions. Liaise with external stakeholders, including regulatory bodies, to ensure compliance and effective resolution of complaints.
5. Continuous Improvement: Contribute to the development of policies and procedures aimed at improving the complaints handling process. Stay updated on industry best practices and regulatory changes to ensure compliance and enhance service delivery.

Salary

• Up to $5,000

Period

• 11 Months Contract

Working Hours

• Monday to Friday, 9am to 6pm

Location

• Raffles Place

Requirements

• Minimum Diploma holder with years of experience in customer service, complaints handling, or a related field, preferably within the banking or financial services industry.
• Strong investigative skills with the ability to analyze complex issues and develop effective solutions.
• Excellent communication and interpersonal skills, with a proven ability to handle difficult conversations and maintain professionalism under pressure.
• Strong customer-centric mindset with a passion for delivering exceptional service.
• Proficiency in report writing and data analysis.
• Familiarity with relevant regulations and industry standards related to banking and financial services is a plus.

Interested applicants, kindly email your detailed resume (MS Word format is preferred): [e-mail] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg