Workforce Planning & Analytics Specialist (SEA CRC)

Nestlé; Singapore; On-site; SGD 60,000 - 75,000; Full time

Job summary

A leading coffee company is seeking a Workforce Management & Reporting Specialist in Singapore to optimize resources and ensure high service levels. The role involves forecasting, planning, and managing real-time operations within the Customer Relationship Centre. Candidates should have 3+ years of experience in CRC operations and strong analytical skills, with advanced proficiency in MS Excel. The company offers a permanent position with a focus on performance in the South East Asia region.

Qualifications

• 3+ years of experience in CRC operations, workforce or reporting roles.
• Good mastery of IT, telephony applications, and CRC requirements.
• Proficiency in English and other SEA languages is a plus.

Responsibilities

• Build long-term CRC workload forecasts.
• Optimize workforce planning for the Customer Relationship Centre.
• Manage and adapt real-time workloads.

Skills

Forecasting

Reporting

Stakeholder management

Budget management

Data analysis

Communication

Education

Qualifications or relevant experience in CRC or IT environment

Tools

MS Excel

Telephony applications

Job description

A leading coffee company is seeking a Workforce Management & Reporting Specialist in Singapore to optimize resources and ensure high service levels. The role involves forecasting, planning, and managing real-time operations within the Customer Relationship Centre. Candidates should have 3+ years of experience in CRC operations and strong analytical skills, with advanced proficiency in MS Excel. The company offers a permanent position with a focus on performance in the South East Asia region.