WFH Customer Service Specialist – Singapore Region

Mashreq Bank; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A dynamic financial institution is seeking a proactive Work-from-Home Customer Service Specialist to support clients in Singapore. In this remote role, you will handle customer inquiries through various channels, providing solutions while ensuring customer satisfaction. Ideal candidates have excellent communication skills, a customer-first attitude, and preferably 1-2 years of experience in a similar role. The position offers flexibility and a supportive work environment.

Benefits

Competitive pay package

Flexible work-from-home setup

Health and wellness benefits

Career growth opportunities

Qualifications

• Minimum of 1–2 years of experience in a customer service role.
• Freshers with strong communication skills encouraged.

Responsibilities

• Handle inbound and outbound customer communications.
• Resolve customer inquiries regarding orders, services, billing, and technical issues.
• Document interactions in the CRM system accurately.
• Identify trends in customer feedback.

Skills

Excellent written and verbal communication skills in English

Strong interpersonal skills

Problem-solving skills

Comfortable working independently in a remote environment

Proficiency with online communication tools

Attention to detail

Tools

Slack

Microsoft Teams

Zendesk

Job description

Job Summary

The Elite Job is seeking a proactive and empathetic Work-from-Home Customer Service Specialist to support our Singapore-based clients. In this role, you will serve as the first point of contact for customer inquiries, providing timely and effective solutions through email, chat, and phone channels. You will play a key role in maintaining customer satisfaction, ensuring a seamless experience, and promoting The Elite Jobs reputation for exceptional service. This position is ideal for professionals who enjoy problem-solving, clear communication, and helping customers from the comfort of their home.

Key Responsibilities

• Handle inbound and outbound customer communications via chat, email, and calls.

• Resolve customer inquiries regarding orders, services, billing, and technical issues.

• Provide accurate and detailed information in a professional manner.

• Escalate complex cases to senior support staff when necessary.

• Document interactions in the CRM system accurately and efficiently.

• Meet performance metrics, including response time, customer satisfaction, and resolution rates.

• Identify trends in customer feedback and share improvement suggestions with the operations team.

• Maintain up-to-date knowledge of company products, policies, and procedures.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English (additional languages are a plus).

• Strong interpersonal and problem-solving skills.

• Comfortable working independently in a remote environment.

• Proficiency with online communication tools such as Slack, Microsoft Teams, and Zendesk.

• Basic computer literacy and ability to multitask between applications.

• A customer-first attitude with attention to detail and professionalism.

Experience

• Minimum of 1–2 years of experience in a customer service, call center, or support-related role.

• Experience in remote customer support or e-commerce environments is advantageous.

• Freshers with strong communication skills and a service mindset are encouraged to apply.

Working Hours

• Flexible working hours (Monday to Friday).

• Shifts may vary to accommodate Singapore business hours.

• Weekend or holiday support may be required on a rotational basis.

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices.

• Ability to handle multiple tasks efficiently in a fast-paced environment.

• Excellent time management and prioritization skills.

• Tech-savvy with a willingness to learn new software and tools.

• Ability to remain calm and positive under pressure.

Benefits

• Competitive pay package with performance incentives.

• Flexible work-from-home setup with necessary tools provided.

• Health and wellness benefits (depending on location).

• Paid training and continuous professional development.

• Career growth opportunities within The Elite Job network.

Why Join The Elite Job

At The Elite Job, we believe that every team member contributes to our success. As part of our growing global community, you will have the freedom to work remotely while making a real difference in peoples lives. We value diversity, teamwork, and innovation — offering a supportive environment where you can grow both personally and professionally.

How to Apply

Interested candidates can apply by submitting their updated resume and a short cover letter describing their experience and motivation for the role to us.
Shortlisted applicants will be contacted for an online interview and assessment.