Warehouse Customer Service Officer

KWE-KINTETSU WORLD EXPRESS (S) PTE LTD; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A logistics and supply chain company in Singapore seeks a Warehouse Customer Service Officer. Responsibilities include managing data processing and customer communication, verifying billing reports, and coordinating with the operations team. Candidates should have 3 to 5 years of experience in a similar role, proficiency in Warehouse Management Systems, and strong English skills. This position requires a commitment to a 5.5-day work week with overtime as needed.

Qualifications

• Minimum 3 to 5 years of experience as a Warehouse Customer Service Officer in a similar industry.
• Proficient in English for effective communication with customers and vendors.
• Able to compile and submit periodic KPI reports accurately.

Responsibilities

• Perform data processing and updates in KWE’s WMS.
• Communicate with customers on daily operational matters.
• Verify billing summaries with supporting documents.

Skills

Customer communication

Documentation handling

Problem-solving

Reporting

Tools

Warehouse Management Systems (WMS)

SAP

Job description

Job Descriptions

• Perform data processing, transactions, and updates in KWE’s WMS and/or customer systems.
• Communicate with customers via email and telephone on daily operational matters.
• Verify billing summaries with supporting operational documents prior to customer submission.
• Maintain proper filing and retention of operational documents according to company and customer requirements.
• Coordinate with the Operations team to arrange inbound and outbound activities within required timelines.
• Provide immediate reporting to the direct superior on any irregularities, discrepancies, or customer escalations.

Job Requirements

• Minimum 3 to 5 years of working experience as a Warehouse Customer Service Officer in same industry (Warehouse 3PL/Logistics).
• Basic knowledge and hands‑on experience with Warehouse Management Systems (WMS) and related documentation processes and SAP.
• Proficient in English (spoken, written, and reading) for communication with customers and appointed vendors.
• Experience handling documentation such as operational checklists, temperature and RH reports, and compliance records.
• Able to compile and submit periodic KPI reports accurately.
• Capable of verifying billing reports against operational records and service agreements.
• 5.5 days' work week (alternate Saturday off upon confirm) and willing to work overtime if requested.