Waitress Supervisor

JOB EXPRESS SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality firm in Singapore is seeking a Waitress Supervisor for a 5-star hotel. The role involves supervising waitstaff, scheduling shifts, and ensuring exceptional customer service. Candidates should possess 1-3 years of experience in a similar position with strong communication and customer service skills. The salary range is between $3300 and $3500, and working hours include various shifts over a 6-day work week, ensuring a dynamic and engaging work environment.

Qualifications

• 1-3 years of experience as a Waitress Supervisor.
• Strong communication and customer service skills.

Responsibilities

• Supervise and coordinate daily service operations of waitstaff.
• Assign duties, schedule shifts, and ensure adequate staffing.
• Train new staff on service standards, hygiene, and SOPs.
• Monitor food quality, service speed, and cleanliness.

Skills

Customer service skills

Communication skills

Job description

Job Overview

Job Title: Waitress Supervisor (5-Star Hotel) (ID4759)

Location: City Hall

Working Hours: 6 days per week

Shift Schedule:
• 7:00 AM - 3:00 PM
• 11:00 PM - 7:00 AM
• 3:00 PM - 11:00 PM

Salary: $3300-$3500

Key Responsibilities

• Supervised and coordinated daily service operations of waitstaff
• Assigned duties, scheduled shifts, and ensured adequate staffing
• Trained new staff on service standards, hygiene, and SOPs
• Ensured high standards of customer service and handled guest complaints
• Monitored food quality, service speed, and cleanliness of dining areas
• Assisted with cashiering, POS operations, and end-of-shift reports
• Worked closely with kitchen and management to ensure smooth operations
• Ensured compliance with health, safety, and company policies

Requirements

• Must have 1-3 years Waitress Supervisor experience
• Good customer service and communication skills