VP, Digital Adoption & Omnichannel Experience

HSBC; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading global bank in Singapore is seeking a Vice President for Digital Adoption and Omnichannel Experience. This pivotal role focuses on driving digital adoption by transforming customer interactions into self-serve channels, leading transaction migration initiatives, and enhancing the digital-first culture within the organization. The ideal candidate will possess a solid understanding of digital banking challenges and have a proven track record in executing successful migration strategies. Opportunities for professional development and a commitment to an inclusive workplace are key aspects of this role.

Benefits

Continuous learning opportunities

Flexible work environment

Inclusive culture

Qualifications

• Strong understanding of digital adoption challenges and frontline operations.
• Proven record in transaction migration initiatives from physical to digital channels.
• Experience with assisted digital tools in branches.

Responsibilities

• Drive digital adoption through targeted campaigns and data insights.
• Lead migration of transactions from branches to digital channels.
• Design staff advocacy programs to enhance digital confidence.
• Collaborate with multiple functions to enhance customer journeys and drive engagement.

Skills

Digital transformation

Data insights

Cross-functional teamwork

Digital adoption strategies

Job description

A leading global bank in Singapore is seeking a Vice President for Digital Adoption and Omnichannel Experience. This pivotal role focuses on driving digital adoption by transforming customer interactions into self-serve channels, leading transaction migration initiatives, and enhancing the digital-first culture within the organization. The ideal candidate will possess a solid understanding of digital banking challenges and have a proven track record in executing successful migration strategies. Opportunities for professional development and a commitment to an inclusive workplace are key aspects of this role.