VP Customer Success

DAYONE DATA CENTERS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading company in Data Center Services seeks a Vice President of Customer Success in Singapore. This role involves driving customer engagement, optimizing service delivery, and ensuring client satisfaction across enterprise accounts. The ideal candidate will have over 12 years of experience in customer success and proven success in managing large-scale client relationships in the construction or data center environments. Strong leadership and exceptional client communication skills are essential for this position.

Qualifications

• 12+ years of experience in customer success or service delivery.
• Proven success managing large-scale client relationships.
• Strong understanding of data center technologies.

Responsibilities

• Own the customer lifecycle and ensure customer success.
• Lead Delivery Managers to optimize performance.
• Drive the customer-centric culture in the organization.

Skills

Customer success management

Service delivery

Client relationship management

P&L management

Leadership and team development

Job description

Job Summary:

We are seeking a highly experienced and strategic Vice President of Customer Success to lead customer engagement, delivery execution, and long-term success of our clients within the Data Center and Construction and Infrastructure Services domain. This executive will drive excellence in service delivery, strengthen customer relationships, and ensure high client satisfaction and retention across enterprise and hyperscale accounts.

Key Responsibilities:

Customer Success & Retention

• Own the customer lifecycle, ensuring seamless onboarding, adoption, expansion, and renewal for data center customers.
• Act as the senior escalation point for client concerns, working cross-functionally to resolve complex delivery issues.

Account Delivery Management

• Lead a team of Delivery Managers responsible for execution and performance across multiple customer accounts.
• Ensure SLA adherence, performance optimization, and operational excellence across all engagements.
• Partner with technical teams to align construction and infrastructure services with evolving customer needs.

Strategic Leadership

• Drive a customer-centric culture throughout the delivery organization.
• Develop and implement scalable processes for customer success, with clear KPIs and reporting frameworks.
• Collaborate with Sales, Product, and Engineering to align strategy with customer feedback and market trends.

Financial & Operational Oversight

• Manage P&L for account delivery and ensure financial performance aligns with company goals.
• Identify upsell and cross-sell opportunities in collaboration with account and sales teams.

Team Management & Development

• Build, lead, and mentor a high-performing global team of delivery managers and customer success professionals.
• Foster a performance-driven, accountable, and collaborative team culture.

Required Qualifications:

• 12+ years of experience in customer success, service delivery, or account management in construction or data center environments.
• 5+ years in a senior leadership or executive role.
• Proven success managing large-scale client relationships and complex infrastructure delivery.
• Strong understanding of data center construction, technologies, including colocation, cloud, hybrid environments, and network services.
• Exceptional executive presence and client communication skills.
• Ability to manage distributed teams across geographies and time zones.

Preferred Qualifications:

• Experience in hyperscale data center environments or managed infrastructure services.
• Familiarity with ITIL, Lean Six Sigma, or other process improvement methodologies.