Volunteer Manager, SG Cares Volunteer Centre

Children-At-Risk Empowerment Association; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A non-profit organization in Singapore is seeking a Volunteer Manager to oversee the SG Cares Volunteer Centre operations. This role includes managing volunteer recruitment, training, and retention while fostering community partnerships. The ideal candidate will have a Diploma/Bachelor with at least 3 years of relevant experience and strong interpersonal skills. Passion for volunteerism and community service is essential. Offers a dynamic work environment focused on enriching the volunteer experience.

Qualifications

• Minimum 3 years related work experience in volunteer management.
• Experience in social service and grassroots is advantageous.

Responsibilities

• Manage volunteer management programme recruitment, training, and retention.
• Support recruitment and deployment of volunteers matching needs.
• Document and monitor outcomes for reporting.
• Organise and support recognition events for volunteers.
• Develop marketing strategy and manage publicity efforts.

Skills

Interpersonal skills

Organisational skills

Project management

Multitasking

Social service experience

Education

Recognised Diploma/Bachelor in any field

Job description

Job Description:

SG Cares is a national movement to build a caring and inclusive home for all, where Singaporeans can show care and consideration to others.

The Volunteer Centre will help:

• build volunteer management capabilities;
• broker sustained partnerships between volunteering groups; and
• work with service providers to meet their needs for volunteers

The Volunteer Manager manages the operations of the SG Cares Volunteer Centre @ Pasir Ris and leads the team to enrich the volunteering landscape and volunteer experience in Pasir Ris.

Key Responsibilities

Volunteer Management

• Provide support in the overall aspect of the volunteer management programme (Recruitment, Training and Retention) at the town level
• Support the recruitment and deployment of volunteers and opportunities in line with identified Key Volunteer Needs in the town.
• Responsible for meeting the KPIs identified for the town.
• Co‑ordinates, nurtures, sustains, and motivates volunteers
• Work with the team to organise and provide support in events, including formal or informal recognition, reward programmes, and appreciation events for volunteers
• Document and monitor outcomes for reporting to the SG Cares Office at MCCY.
• Maintain and update Volunteer Programme materials (such as applications, policies and procedures, volunteer handbook, etc.)
• Responsible for secretariat work and reports of the volunteer programmes to management, internal and external stakeholders

Marketing and Communication

• Support the development of strategy and operationalise plans to market the services and volunteering opportunities to the community and corporate partners
• Plan and manage all publicity efforts to drive volunteer recruitment and organise outreach events
• Provide editorial support for corporate communication, collaterals, and materials

Administrative Matters

• Manage the team to update and manage the database of volunteers to ensure accurate and up‑to‑date records
• Manage the process for all documentation, submission, deadlines, and recognition
• Comply with governance and regulatory requirements
• Perform other duties as instructed.

Requirements

Technical Competencies

• Recognised Diploma/Bachelor in any field with minimum 3 years related work experience

Core Competencies

• Positive vibes with strong interpersonal skills
• Team player who is resourceful, adaptable and able to perform multitasks under a given timeline
• Self‑motivated and pleasant personality
• Passionate about volunteerism and enjoy serving in the community
• Experience in Social Service and Grassroots will be an advantage.

Preferred achievements/ characteristics

• Good organisational and project management skills
• Resilient, resourceful and independent with minimum supervision