Visitor Experience Associate (Part-Time at Singapore Discovery Centre, Joo Koon)

Defence Collective Singapore Ltd; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A local cultural organization in Singapore is seeking a part-time Visitor Experience Ambassador to enhance guest experiences at the Singapore Discovery Centre. The role involves front-end operations, guiding tours, and providing excellent service while managing safety issues. Candidates must be customer-oriented, fluent in English, and have relevant qualifications or experience in hospitality or tourism.

Benefits

Uniform provided

Transport reimbursement

Free SDC Adventurer Membership

20% discount for dining

Qualifications

• Able to handle various scopes of work and difficult customers.
• Enjoy interacting with people of all ages and levels.
• Able to make on the spot decisions when safety is compromised.

Responsibilities

• Perform front-end operational roles including ticketing, cashiering, and guest services.
• Conduct guided tours and share the Singapore Story.
• Handle safety issues and emergency situations at the frontline.

Skills

Customer service orientation

Ability to handle difficult customers

Fluent in English

Intermediate computer skills

Ability to multi-task

Education

GCE O Level or ITE qualifications

Tools

POS system

Microsoft Office

Job description

Job Description

Part-time position

Daily Operations of Front-end Operations and Stations

Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can;

Guest Service Associate

• Performs front-end operational roles that include but not limited to ticketing/cashiering, greeters, guest services functions, service recovery etc;
• Performs retail operational roles that include but not limited to cashiering, inventory management, replenishment of stocks etc
• In this role, the Visitor Experience Ambassador projects a professional image and handles enquiries and service recovery as well as handle safety issues and emergency situations (including rendering first aid) at the frontline

Singapore Story Guide

• Share with guests the Singapore Story through guided tours at the Singapore Discovery Centre including the permanent exhibit galleries, temporary exhibitions, travelling exhibitions and thematic tours.
• Bring alive the Singapore Story through role-playing, storytelling, facilitation of games and the application of other guiding techniques during guided tours.

Requirements:

• Able to handle various scopes of work, as well as handle difficult customers.
• Enjoy interacting with people of all ages and levels.
• Customer service oriented.
• Able to multi-task, prioritize, and manage time effectively.
• Able to make on the spot decision when safety is being compromised.
• Able to speak fluent English. Fluency in a second language will be advantageous.
• Possess intermediate computer skills, familiar with Microsoft Office.
• Able to handle POS system or cashier machines.
• Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry.

Benefits:

• Uniform provided.
• Transport reimbursement.
• Able to convert to Full time staff.
• Free SDC Adventurer Membership after 1 month deployment.
• 20% for dining at BottleTree.