Virtual Care Coordinator (24/7 Medical Hotline)

National University Polyclinics; Singapore; Hybrid; SGD 30,000 - 50,000; Full time

Job summary

A healthcare institution in Singapore seeks a Care Manager Associate to support the Virtual Care Centre's operations. In this role, you will attend to medical queries via a 24/7 hotline, triages calls, and ensures quality documentation of medical interventions. The ideal candidate will possess a diploma in a relevant field and experience in healthcare or service-related industries. Strong interpersonal skills and the ability to work shifts are essential. This position aims to enhance community health by providing immediate support to patients.

Qualifications

• 3 to 5 years of working experience in healthcare or contact centre environment.
• Preferred to have experience in service-related industry.
• Ability to use local languages and dialects is an advantage.

Responsibilities

• Attend to medical queries received via a 24/7 hotline.
• Triages calls and obtains relevant medical information.
• Participate in activities to improve patient care.

Skills

Strong communication and interpersonal skills

Analytical and problem-solving skills

Ability to perform 24/7 shift work

Computer skills in MS Word, Excel and PowerPoint

Education

Diploma in Nursing, Social Work or Allied Health

Job description

A healthcare institution in Singapore seeks a Care Manager Associate to support the Virtual Care Centre's operations. In this role, you will attend to medical queries via a 24/7 hotline, triages calls, and ensures quality documentation of medical interventions. The ideal candidate will possess a diploma in a relevant field and experience in healthcare or service-related industries. Strong interpersonal skills and the ability to work shifts are essential. This position aims to enhance community health by providing immediate support to patients.