VIP Officer / Executive (Executive Lounge)

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading hospitality management company in Singapore is seeking a dedicated individual to handle guest check-ins and support management in training staff. Responsibilities include processing payments, maintaining service areas, and ensuring adherence to quality standards. The ideal candidate should have prior experience in guest services and possess strong communication skills to effectively assist both guests and the team.

Qualifications

• Experience in guest services or hospitality.
• Ability to handle guest requests and inquiries promptly.
• Familiarity with accounting procedures in the hotel industry.

Responsibilities

• Process guest check-ins and verify payment information.
• Maintain the Lounge and provide guest directions.
• Assist management with employee training and evaluations.

Job description

Position Summary

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Ensure that the Lounge food and drinks are replenished regularly.
• Clear soiled cutleries etc
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.
• Obtain manual authorizations and follow all accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Ensure adherence to quality standards.
• Enter and locate information using computers/POS systems.
• Perform other reasonable job duties as requested by Supervisors.