VIP IT Support Engineer — White-Glove for Executives

Gilead Sciences, Inc.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading biopharmaceutical company in Singapore is seeking an experienced IT Support Specialist to provide white-glove service for executive staff. This role requires at least 5 years of experience managing support for VIPs and a strong technical knowledge base, including expertise with various systems and applications like Service Now and MS Intune. The ideal candidate demonstrates exceptional customer service, effective communication, and flexibility to work in a dynamic environment. Competitive relocation packages may be offered.

Qualifications

• 5+ years of experience providing support to VP's and C-level Executives.
• Experience with Tier II level exposure in a multinational company.
• Open to candidates with Executive level support experience.

Responsibilities

• Provide onsite and remote white-glove IT support for VIPs.
• Manage IT project rollouts for VIPs and assistants.
• Communicate clearly with executive customers.
• Provide break-fix support, setup workstations, and troubleshoot networks.

Skills

White-glove support

Customer-first communication

Technical troubleshooting

Event support

Education

Bachelor’s Degree in Computer field or IT Certifications

Tools

Service Now

MS Intune

Zoom

Cisco AnyConnect

Adobe Acrobat

Job description

A leading biopharmaceutical company in Singapore is seeking an experienced IT Support Specialist to provide white-glove service for executive staff. This role requires at least 5 years of experience managing support for VIPs and a strong technical knowledge base, including expertise with various systems and applications like Service Now and MS Intune. The ideal candidate demonstrates exceptional customer service, effective communication, and flexibility to work in a dynamic environment. Competitive relocation packages may be offered.