VIP IT Help Desk Specialist — ServiceNow & Onboarding

Canon Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced IT Helpdesk professional for a 12-month renewable contract role. The candidate will provide first-level support for IT incidents, manage incident tickets, and handle vulnerability management tasks. The role requires a minimum of 3 years in technical support, proficiency in ServiceNow, and excellent customer service skills. Join a team focused on delivering efficient IT solutions while supporting VIP users with professionalism.

Qualifications

• Minimum 3 years of experience in IT Helpdesk or technical support roles.
• Proficient in using ServiceNow or similar ITSM platforms.
• Familiarity with vulnerability management practices.

Responsibilities

• Provide first-level support for IT incidents and service requests.
• Manage and resolve incident tickets efficiently.
• Handle vulnerability management tasks and coordinate remediation.

Skills

IT Helpdesk experience

ServiceNow

Vulnerability management

Customer service orientation

Excellent communication skills

Team player

Job description

A leading technology firm in Singapore is seeking an experienced IT Helpdesk professional for a 12-month renewable contract role. The candidate will provide first-level support for IT incidents, manage incident tickets, and handle vulnerability management tasks. The role requires a minimum of 3 years in technical support, proficiency in ServiceNow, and excellent customer service skills. Join a team focused on delivering efficient IT solutions while supporting VIP users with professionalism.