Violence Helpline Social Worker - 24/7 Case Coordination

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading talent solutions provider in Singapore seeks a Social Worker/Case Worker for the National Anti-Violence & Sexual Harassment Helpline. The role involves assessing violence-related calls, ensuring effective support and risk evaluations. Ideal candidates will have a degree in social work or related fields, and prior experience in relevant areas is advantageous. Shift work is required as the helpline operates 24/7.

Benefits

Shift allowance

Qualifications

• Bachelor Degree in Social Work or relevant degree in social sciences or related disciplines.
• Prior experience as a social worker in violence specialist centre preferred.
• Fresh graduates are welcome to apply.

Responsibilities

• Engage caller to understand severity of situation.
• Gather and verify information with other sources.
• Conduct risk and safety assessment for cases.
• Determine response time and right-siting of cases.
• Engage agencies to ensure warm transfer of cases.
• Engage key family members to work with an agency.

Skills

People-oriented

Interpersonal skills

Oral communication

Written communication

Analytical ability

Problem-solving skills

Flexibility

Creative solutions

Report writing

Team player

Education

Bachelor Degree in Social Work or relevant degree in social sciences

Job description

A leading talent solutions provider in Singapore seeks a Social Worker/Case Worker for the National Anti-Violence & Sexual Harassment Helpline. The role involves assessing violence-related calls, ensuring effective support and risk evaluations. Ideal candidates will have a degree in social work or related fields, and prior experience in relevant areas is advantageous. Shift work is required as the helpline operates 24/7.