Vice President, Service Quality & Complaints

SINGAPORE LIFE LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading financial services company located in Singapore is seeking a Customer Service Manager to ensure compliance and manage disputes effectively. The ideal candidate will have over 8 years of customer service experience, including at least 3 years in a managerial role. This position requires strong problem-solving, communication skills, and the ability to lead a team focused on enhancing customer satisfaction and trust. Candidates should be familiar with regulatory standards, ensuring high quality and compliance in service delivery.

Qualifications

• At least 8 years of experience in Customer Service, including 3 years in a managerial role.
• Knowledge of regulatory requirements for sales processes and dispute resolution.
• Strong oral and written communication skills.

Responsibilities

• Establish and maintain a robust complaints management framework.
• Ensure timely, accurate resolution of customer issues.
• Lead a team of 2 Team Leads and 6 Case Handlers.

Skills

Customer service skills

Dispute management skills

Problem-solving skills

Time management skills

Education

Degree

Job description

A leading financial services company located in Singapore is seeking a Customer Service Manager to ensure compliance and manage disputes effectively. The ideal candidate will have over 8 years of customer service experience, including at least 3 years in a managerial role. This position requires strong problem-solving, communication skills, and the ability to lead a team focused on enhancing customer satisfaction and trust. Candidates should be familiar with regulatory standards, ensuring high quality and compliance in service delivery.