User Engagement & Deployment Coordinator

IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology company in Singapore seeks a Communication and Deployment Coordinator to act as a point of contact for users, manage exception requests, and provide guidance on Outlook email encryption. The ideal candidate will possess strong communication skills, experience in project coordination, and an understanding of data loss protection methodologies. This role is crucial for ensuring successful project deployments and user satisfaction.

Qualifications

• Ability to support communications and feedback collection from diverse user groups.
• Experience in schedule tracking and deployment coordination for complex projects.
• Strong written and verbal communication skills.

Responsibilities

• Act as a point of contact for pilot users throughout the project lifecycle.
• Gather and document specific business requirements and workflows.
• Manage the process for exception requests.
• Provide guidance on Outlook email encryption features.
• Design and implement feedback mechanisms for pilot users.

Skills

User Communication Support

Feedback Collection

Project Management

Communication Skills

Deployment Coordination

Data Loss Protection Understanding

Tools

Jira

Job description

Job Description

1. User Communication Support: Act as a point of contact for pilot users from Business Units/Service Units (BU/SU) throughout the project lifecycle. Establish and maintain regular communication channels to deliver project updates, deployment timelines, and set expectations. Tailor communications to address unique business use cases and foster open dialogue for queries and concerns.
2. Business Use Case Understanding: Collaborate with BU/SU users to gather and document specific business requirements and workflows. Identify opportunities for Purview DLP and O365 email encryption solutions to support operational needs, ensuring deployments are aligned with business priorities.
3. Exception Request Coordination: Manage the process for exception requests by reviewing and documenting unique user needs or constraints. Coordinate with stakeholders for evaluation, approval, or escalation of exceptions, and communicate outcomes to requestors.
4. Guidance on Outlook Email Encryption: Provide guidance and training to Line of Business Technology (LOBT) users on Outlook email encryption features. Develop and distribute user-friendly documentation, organise demonstration sessions, and address user queries to ensure effective adoption of secure communication practices.
5. Feedback Collection and Action: Design and implement feedback mechanisms (e.g., surveys, interviews, forms) for pilot users. Collect, organise, and summarise feedback to refine deployment strategies, address concerns, and enhance the overall user experience. Communicate feedback trends and improvements to users and project stakeholders as required.
6. Deployment Coordination Assistance: Support the coordination of deployment activities between FR and ISS teams, ensuring alignment and minimal disruption to business operations.
7. Documentation and Reporting: Prepare clear documentation and status reports for team leaders and senior management as requested.
8. Regular communication updates and reports
9. Documented business requirements and workflows
10. Exception request logs and status communications
11. User training materials and session records
12. Compiled user feedback reports and recommendations
13. Deployment coordination schedules and tracking documentation
14. Status reports for management review
15. Provide timely status updates and documentation as per the project requirements.

Requirements

• Demonstrated ability to support communications and feedback collection from diverse user groups
• Experience in schedule tracking and deployment coordination for complex projects
• Understanding of Data loss protection methodology
• Understanding of O365 Purview DLP
• Strong written and verbal communication skills
• Proficiency with project management tools (e.g., Jira)