(Urgently hiring ) Sales assistant

WATCH REPAIR SERVICE CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury service center in Singapore is looking for a customer service specialist proficient in handling luxury watch issues. Responsibilities include greeting customers, assessing watch problems without performing repairs, and maintaining a high standard of service. Candidates should have a diploma, experience in luxury customer service, and a keen eye for detailing watch issues. Working hours include weekends and holidays, emphasizing punctuality and responsibility.

Qualifications

• Minimum GCE 'O' Level or diploma in Business, Retail, or related field.
• At least 1 year of experience in luxury watch sales/service or retail.
• Able to identify and describe common watch issues.

Responsibilities

• Welcome customers and register watches for inspection.
• Communicate with customers to understand watch issues.
• Provide preliminary assessment of watch issues.

Skills

Luxury watch sales/service experience

Customer focus

Communication skills

Ability to identify watch issues

Education

GCE 'O' Level / Diploma in Business or related field

Tools

POS system

Basic computer skills

Job description

Job Description

• Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
• At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role
• Able to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding/power reserve issues, external scratches, movement faults)
• Customer-focused, service-oriented, detail-minded
• Familiar with POS system and basic computer skills
• Well-groomed, punctual, responsible
• Able to work retail hours, weekends and public holidays (with off days)

Job Scope 工作内容

• Welcome customers at the service centre and register their watches for inspection
• Communicate with customers to understand watch issues and record details accurately
• Provide preliminary assessment of watch issues (not repair, but able to explain in simple terms)
• Liaise between customers and watchmakers, ensuring smooth handover of repair cases
• Maintain a professional service environment and ensure high customer satisfaction
• Follow up with customers on repair progress, collection, and after-sales service