Urgent: Customer Service Executive – Shipping| Export | Supply Chain

STAFFKING PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics and manufacturing company in Singapore is seeking candidates for a position involving order processing and customer support. Responsibilities include managing the full order-to-cash process, coordinating with various teams to ensure timely deliveries, and handling customer inquiries effectively. The ideal candidate has at least 3 years of experience and a diploma in supply chain or a related field. Strong communication skills and familiarity with shipping documents are essential.

Benefits

Attractive remuneration package

Good career opportunity

Qualifications

• At least 3 years of experience in order processing.
• Familiarity with shipping documents, including COO and COC.
• Strong multitasking and time management skills.
• Professional and positive attitude with excellent communication skills.

Responsibilities

• Manage the full order-to-cash process, from order entry to shipment coordination.
• Act as the main point of contact for customer inquiries and complaints.
• Prepare sales order/backlog reports and track deliveries.
• Ensure compliance with GST regulations for export shipment documents.
• Collaborate with supply chain and distribution teams for timely deliveries.

Skills

Order processing experience

Communication skills

Problem-solving skills

Multitasking

Team player

Education

Diploma or degree in supply chain

Tools

SAP

Job description

Summary

• Attractive remuneration package
• Good career opportunity
• Location: West / Central / East
• Various Industries – Logistics, Manufacturing, 3PL

Job Responsibilities - Manufacturing

• Manage the full order-to-cash process, from order entry to shipment coordination.
• Act as the main point of contact for customer inquiries, complaints, and stock verification.
• Prepare weekly sales order/backlog reports and track deliveries.
• Ensure all export shipment documents comply with GST regulations and audit requirements.
• Collaborate with Supply Chain, Sales, Distribution, and freight partners to ensure timely deliveries.
• Maintain effective relationships with internal teams and external customers.
• Use CRM systems to process orders, quotations, price approvals, sample orders, and customer data.

Requirements

• At least 3 years of experience in order processing.
• Familiarity with shipping documents, including COO and COC.
• Candidate with SAP experience is a plus.
• Strong team player with the ability to work independently.

Job Scope - Logistic | 3PL

• Handle customer emails and calls, coordinating delivery orders efficiently.
• Respond promptly to inquiries, feedback, and complaints, maintaining professional and empathetic communication.
• Record customer interactions accurately in the database and follow up to ensure resolution.
• Collaborate with internal teams to ensure smooth service and improve customer experience.
• Provide guidance and support to junior team members when needed.

Requirements

• Diploma or degree in supply chain or related field.
• Previous experience in customer support preferred.
• Strong multitasking, time management, and problem-solving skills.
• Professional, empathetic, and positive attitude with excellent communication skills.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Yuphine Lee | R22108749