Tuition Center Manager

THE QUANTUM HUB; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A local tuition centre in Singapore is looking for a Tuition Centre Manager to oversee daily operations, manage staff, and ensure academic quality. Ideal candidates will have a Bachelor's degree in a relevant field, with 3-5 years of management experience in education. Strong communication and leadership skills are essential. The position includes responsibilities in administration, sales, and marketing to drive enrolment growth. A passion for education is required.

Qualifications

• Bachelor's degree in Education, Business Administration, Management, or related field.
• Teaching background or experience in the education industry is an advantage.

Responsibilities

• Manage day-to-day operations of the tuition centre.
• Oversee class scheduling, enrolments, and resource allocation.
• Recruit, train, and supervise teachers and staff.
• Act as the main contact for parents and students.
• Plan and execute marketing strategies to attract new students.

Skills

Leadership

Communication

Customer service

Problem-solving

Organizational skills

Time management

MS Office proficiency

Education

Bachelor's degree in Education or related field

Master's degree (preferred but not required)

Tools

Student management systems

Job description

The Tuition Centre Manager oversees the daily operations, academic quality, staff performance, and overall growth of the centre. This role requires balancing administrative responsibilities, people management, and customer service to ensure smooth delivery of educational programs and a positive learning experience for students.

Key Responsibilities

• Centre Operations & Administration
  • Manage day-to-day operations of the tuition centre.
  • Oversee class scheduling, enrolments, and resource allocation.
  • Ensure compliance with company policies, education standards, and safety regulations.
  • Handle budgets, expenses, and financial reporting.
• Staff Management
  • Recruit, train, and supervise teachers, tutors, and administrative staff.
  • Conduct regular performance reviews and provide coaching for improvement.
  • Create a positive, motivating work environment.
• Academic Quality Assurance
  • Monitor teaching standards and student outcomes.
  • Implement curriculum guidelines and teaching methods.
  • Provide feedback and support to educators to maintain high teaching quality.
• Customer & Student Relations
  • Act as the main point of contact for parents and students.
  • Address inquiries, concerns, and feedback promptly and professionally.Build strong relationships with families to ensure student retention.
• Marketing & Business Development
  • Plan and execute marketing strategies to attract new students.
  • Manage promotional events, open houses, and partnerships with schools or communities.
  • Drive enrolment growth and meet sales / targets.
• Reporting & Continuous Improvement
  • Track KPIs such as student enrolment, retention, and academic performance.
  • Prepare monthly / quarterly reports for management.
  • Identify areas of improvement and propose strategies for centre growth.

Job Requirements

Qualifications

• Bachelor's degree in Education, Business Administration, Management, or related field (Master's degree preferred but not always required).
• Teaching background or experience in the education industry is an advantage.

Experience

• At least 3-5 years of experience in a supervisory, academic coordination, or management role.
• Proven track record in managing teams and achieving business or academic targets.
• Experience in sales / marketing within the education sector is an added benefit.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer-oriented with strong problem-solving skills.
• Solid organizational and time management abilities.
• Proficiency in MS Office and student management systems / software.
• Ability to work under pressure and meet enrolment / financial targets.

Personal Attributes

• Passion for education and student development.
• Results-driven and proactive.
• Adaptable and resourceful.
• Professional, approachable, and empathetic with students and parents.