Travel Experience Concierge | Visitor Services & Tours

WOOPA TRAVELS PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A dynamic travel agency in Singapore is seeking a passionate team player to join their Chinatown Heritage Centre. This role involves managing bookings and ticketing, delivering exceptional customer service, and coordinating guided tours. The ideal candidate should possess excellent verbal and interpersonal skills and a background in tourism or hospitality. Fresh graduates are welcome to apply. This full-time position offers an engaging work environment in the vibrant travel industry.

Qualifications

• Proficient in verbal and written communication, with interpersonal skills essential for team interaction.
• Capable of multitasking and handling various tasks in a fast-paced environment.
• Knowledge of travel regulations and industry standards, ensuring compliance and customer service.

Responsibilities

• Manage ticketing, bookings, and merchandise sales.
• Provide excellent customer service and assist with inquiries.
• Coordinate guided tours and prepare visitor groups.
• Maintain cleanliness and security of exhibits.
• Respond to visitor feedback and resolve issues.
• Submit daily activity reports to management.
• Participate in staff training and operational updates.
• Handle ad-hoc tasks as necessary.

Skills

Excellent verbal and interpersonal skills

Strong organisational and multitasking abilities

Fluency in English and preferably one other language

Education

Background in tourism and hospitality

Tools

MS Office

Tour management software

Job description

A dynamic travel agency in Singapore is seeking a passionate team player to join their Chinatown Heritage Centre. This role involves managing bookings and ticketing, delivering exceptional customer service, and coordinating guided tours. The ideal candidate should possess excellent verbal and interpersonal skills and a background in tourism or hospitality. Fresh graduates are welcome to apply. This full-time position offers an engaging work environment in the vibrant travel industry.