Transformation Manager

Metta Welfare Association; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community-oriented organization in Singapore seeks a Transformation Manager to drive organization-wide transformation initiatives. This role involves enhancing operational efficiency, leading digitalization efforts, and ensuring effective change management across multiple functions. The ideal candidate will have a Bachelor's degree, 7-10 years of relevant experience, and strong skills in project and stakeholder management. Join to make a lasting impact in the community.

Qualifications

• 7-10 years of experience in strategy, transformation, project management or organisational development.
• Experience in social service or non-profit sector is an advantage.
• Familiarity with digital transformation and improvement frameworks like Lean or Agile.

Responsibilities

• Support senior leadership in developing and executing the transformation roadmap.
• Lead digitalisation and process improvement initiatives across various functions.
• Monitor and evaluate programme and project outcomes.

Skills

Project management

Change management

Stakeholder management

Analytical skills

Communication skills

Education

Bachelor’s degree in Business, Management, Information Systems, Social Sciences or related field

Job description

Job Description

Metta Welfare Association is seeking a Transformation Manager to drive organisation-wide transformation initiatives that strengthen operational efficiency, digital adoption and service impact. The role will work closely with senior management to lead strategic projects, process improvements and change management efforts across programmes and corporate functions.

Key Responsibilities

• Support senior leadership in developing and executing Metta’s transformation roadmap
• Lead digitalisation and process improvement initiatives across HR, Finance, Fundraising, Facilities and programme operations
• Oversee implementation of digital tools and systems and ensure user adoption
• Partner with programme leaders to pilot and scale innovative service models
• Monitor and evaluate programme and project outcomes
• Facilitate change management, staff engagement and capability building
• Develop dashboards, reports and updates for management and Board reporting
• Ensure governance and compliance for transformation and grant-funded projects

Requirements

• Bachelor’s degree in Business, Management, Information Systems, Social Sciences or related field (postgraduate qualification preferred)
• Minimum 7–10 years of experience in strategy, transformation, project management or organisational development
• Experience in social service or non-profit sector is an advantage
• Proven ability to manage multi-stakeholder projects and organisational change
• Strong analytical, communication and stakeholder management skills
• Familiarity with digital transformation and improvement frameworks (e.g. Lean, Agile, Design Thinking)

Why Join Metta

Join a mission-driven organisation where you can shape systems, strengthen service delivery and create lasting impact for the community.