Traffic Controller -LCL

SBS LOGISTICS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Traffic Controller to support sales and coordinate deliveries. Responsibilities include managing incoming/outgoing shipments, liaising with drivers and vendors, and ensuring compliance with operational standards. The ideal candidate has experience in customer service and logistics, is familiar with Singapore's port operations, and possesses strong communication skills. This position requires the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 1 year experience in Customer Service within the Transportation Industry.
• Minimum 2 years’ experience in Logistics & Supply Chain.
• Reasonable knowledge of Singapore roads and port operations.

Responsibilities

• Handle all incoming and outgoing shipments.
• Process customer’s orders and enquiries accurately and timely.
• Monitor vessel schedules and ensure compliance at all times.

Skills

Strong communication skills

Customer service skills

Ability to perform in a fast-paced environment

Tools

PSA PortNet

SATS

SIA

Job description

Roles and Responsibilities

Job Purpose:

We are looking for a responsible Traffic Controller to support our sales teams and liaising with the operations for distribution and delivery. Job scope also include planning, arrangement, and monitoring of the deliveries and shipments of the loose cargos. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.

Job Description:

• Handling all incoming and outgoing shipments
• Process customer’s orders/ enquiries timely and accurately and timely responses to emails and requests (internal and external)
• Handling LCL documentation
• Monitor vessel schedule via PSA PortNet, SATS or SIA
• Ensure all customers’ standard operating procedures are followed and updated
• Liaison work with drivers, customers, external vendors and etc
• Manage all customer enquiries
• Resolve operational issues encountered
• Plan, arrange and monitor the deliveries and shipments of the loose cargo
• Identify any risk factors that may impact efficiency and safety during transport execution
• Coordinate closely with the drivers and team of internal coordinators to ensure smooth and efficient transportation
• Review daily transport operational activities and ensure all delivery activities are carried out within schedule in a very efficient and cost-effective manner
• Liaise with workshop if truck break down and accident
• Schedule vehicles for routine servicing / repairs / LTA inspection
• Meet compliance at all times
• Perform any ad-hoc tasks/projects as assigned

Requirements:

• Minimum 1 year experience in Customer Service (Transportation Industry)
• Familiar with PSA PortNet, SATS or SIA
• Minimum 2 years’ experience in Logistics & Supply Chain (Transportation industry preferred)
• Strong communication, presentation and customer service skills
• Reasonable knowledge of Singapore roads, yard and port operations
• Ability to perform under a fast-paced and performance driven environment
• Able to work independently with pro-active attitude
• Ability to communicate with one other languages a plus
• Good communication and customer service skills