Tour Consultants

Woodlands Transport Service Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic travel agency in Singapore is seeking a Tour Consultant to join their team. The successful candidate will be responsible for assisting clients with travel arrangements and providing expert recommendations tailored to their preferences. This role requires strong communication and organizational skills, as well as proficiency in Mandarin to effectively engage with clients. Opportunities for growth through annual wage supplements and incentives are offered, along with a flexible working schedule.

Benefits

Annual Leave

Medical Allowance

Dental Allowance

Quarterly & Ad-hoc Incentives

Tour Leading/Familiarization Trip Opportunities

Annual Wage Supplement

Variable Bonus based on performance

Qualifications

• Preferred degree or diploma in travel and tourism, or relevant work experience.
• Proficient in Mandarin to communicate with clients.

Responsibilities

• Conduct research on travel options and assist with bookings.
• Provide advice on travel-related matters including visas and insurance.
• Develop personalized itineraries based on client preferences.
• Maintain client files and manage travel documents.

Skills

Customer Service

Travel Research

Booking Facilitation

Communication Skills

Organizational Abilities

Education

Certification or training in travel planning

Tools

Computer reservation systems

Job description

Are you passionate about travel and dedicated to delivering exceptional customer service? Join our dynamic team at WTS Travel & Tours as a Tour Consultant! In this role, you will assist clients in planning and booking their travel arrangements, providing expert recommendations on destinations, transportation, accommodations, attractions, and activities tailored to their unique preferences and budgets.

Key Responsibilities

• Travel Research: Conduct thorough research on various travel options, including destinations, transportation, hotels, tours, and attractions.
• Booking Facilitation: Facilitate bookings for tours, flights, cruises, coaches, accommodations, rental cars, and other travel arrangements.
• Client Advisory: Offer insightful advice to clients on travel-related matters, including visa requirements, insurance options, and health considerations.
• Itinerary Crafting: Develop personalized itineraries that align with client preferences and budgetary constraints.
• Reservation Management: Arrange reservations for restaurants, tours, and activities to enhance the overall travel experience.
• Customer Service Excellence: Deliver outstanding customer service by promptly addressing client inquiries and concerns.
• Documentation Management: Maintain meticulous client files and efficiently manage travel documents.
• Industry Awareness: Stay informed about the latest industry trends, promotions, and innovative travel products to provide clients with the best options available.
• Ad-hoc Duties: Undertake any other duties as assigned by the company.

Position Requirements / Qualifications

To excel in this role, you should possess:

Educational Background

• Certification or training in travel planning, such as a degree or diploma in travel and tourism, or relevant work experience (preferred).

Technical Skills

• Familiarity with computer reservation systems such as Sabre, Amadeus, or Galileo, along with proficiency in travel-related software applications and tools.

Communication Skills

• Proficient Mandarin speaking to effectively communicate with Mandarin-speaking clients.

Organizational Skills

• Strong attention to detail and excellent organizational abilities.

Work Environment

• Ability to work efficiently in a fast-paced environment while managing multiple tasks simultaneously.

Flexibility

• Willingness to work retail hours, including weekends and public holidays, and attend travel fairs and industry events throughout the year.

Leadership Capability

• Capability to lead overseas tours as a tour leader.

Team Collaboration

• Ability to work independently and collaboratively within a team environment.

Physical Demands

• This position may require extended periods of sitting or standing, along with light lifting and carrying of travel documents and materials.

Work Environment (Event Participation)

• The role is primarily office-based, with opportunities to attend travel events, lead tours, participate in familiarization trips, and regularly attend various travel fairs throughout the year.

Salary Package

• Basic Salary + Commission + Allowance

Working Hours

• Schedule: 5 days per week, 11 AM to 9 PM (subject to change based on business needs)

Work Location

• Islandwide

Benefits

• Annual Leave
• Medical Allowance
• Dental Allowance
• Quarterly & Ad-hoc Incentives
• Tour Leading/Familiarization Trip Opportunities
• Annual Wage Supplement
• Variable Bonus (based on Company and Individual Performance)

How to Apply

If you are excited about the travel industry and possess the skills to provide unparalleled service to our clients, we invite you to apply! Please submit your resume and email to [e-mail]

Embark on a rewarding career with us at WTS Travel & Tours!

Apply now and let your journey begin.

Only shortlisted candidates will be notified.