TikTok Shop - Ecommerce Anti-fraud Investigations and Operations Analyst

TikTok Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global tech company in Singapore seeks an Anti-fraud Investigations and Operations Analyst. This role involves leading fraud investigations, collaborating with cross-functional teams to mitigate risks, and producing reports on fraud trends. The ideal candidate has over 5 years of relevant experience and strong analytical skills. This position requires the ability to manage complex investigations and engage with diverse stakeholders in a dynamic environment. Candidates with knowledge of SQL or Python will be preferred, and cross-timezone work may be necessary.

Qualifications

• 5+ years in operations and investigations related to fraud or cybercrime.
• Strong detail orientation and analytical capabilities.
• Ability to manage complex issues with various viewpoints.

Responsibilities

• Lead investigations and analysis of suspicious behavior.
• Identify vulnerabilities and collaborate to prevent fraud.
• Produce high-quality fraud reports for senior management.

Skills

Detail-oriented

Analytical skills

Project management

SQL knowledge

Python knowledge

Job description

Responsibilities

About the team The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.

As an Anti-fraud investigations and operations analyst, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation. Responsibilities

• Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform.
• Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity.
• Monitor user communities for emerging threats and new methods of fraud.
• Respond to escalations, and manage the incident until the case is resolved.
• Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale.
• Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform.
• Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquires on fraud and (or) crime-related activities.
• Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams.
• Perform other ad-hoc tasks related to fraud operations.
• Cross-timezone work and travel if required for work.

Qualifications

Minimum Qualification(s)

• Minimum of 5+ years professional experience in operations, and investigations related to fraud, abuse, or cybercrime.
• Detail-oriented, highly analytical, and strong project management skills.
• Ability to understand opposing points of view on highly complex issues.
• Strong ability to gather information from various online sources and community groups.

Preferred Qualification(s)

• Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
• Prior law enforcement and/or prosecution experience is a plus.