Therapist Supervisor: Lead Staff, Elevate Guest Experience

WMK.B; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium spa company in Singapore is seeking a responsible manager to oversee staff operations and maintain the highest standards of guest service. This role involves scheduling and training staff, managing daily operations, and ensuring satisfaction of customers through excellent service practices. The ideal candidate must be capable of handling administrative tasks and contributing to business development efforts. Experience in spa or service-related environments is preferred.

Responsibilities

• Schedule staff shifts to ensure proper coverage.
• Train and mentor junior therapists, sharing knowledge and experience.
• Handle customer inquiries, complaints, and issues to ensure satisfaction.
• Manage daily spa operations to ensure a smooth and efficient flow.

Job description

A premium spa company in Singapore is seeking a responsible manager to oversee staff operations and maintain the highest standards of guest service. This role involves scheduling and training staff, managing daily operations, and ensuring satisfaction of customers through excellent service practices. The ideal candidate must be capable of handling administrative tasks and contributing to business development efforts. Experience in spa or service-related environments is preferred.